Customer Service Engineer - Moscow

As the Customer Service Engineer you will be working in our office in Moscow. The ideal candidate is a result-driven and energetic individual, taking initiative to further develop Linxtelecom activities. The right person can look forward to an excellent, challenging and exciting job opportunity in an inspiring international environment and to grow with the company!

Tasks and Responsibilities:

• Rapid resolution of Customer problems at a high technical level and with excellent customer service;
• Ensure that customer can use our services all the time;
• Immediate fixation of all customer problems in the troubleticketing system (REQ) and timely provision of this information to the competent parties (if needed);
• Monitoring, solving Customer problems and verifying if the solution is suitable for the Customer;
• Save all correspondence, changes in services, and offers in the appropriate the systems (UF, REQ, Terabill etc);
• Transfering timely information about service use and compensations;
• Informing Customers about maintenances and service impacts;
• Reporting to Direct Manager at times and forms requested by the Manager;
• Preparation of a report after the problem has been solved;
• Customer relationship preservation and development;
• Instruction and training of colleagues on technical matters;
• Data verification and updating of company databases (UF, REQ, Terabill, Wiki);
• Work not specified here, if ordered by Direct Manager or Substitue;
• Courtesy of both Customers and co-workers.

Knowledge, Competencies and Skills:

• Bachelor level education or level obtained through experience;
• Min. 1-2 years work experience in a similar service role;
• Knowledge of IT and telecom products and services;
• Rapid response;
• Cooperation skills;
• Fluent English;
• Analytical Skills;
• Highly accurate, focuses on improving performance;
• Well organized;
• Self-motivated, takes initiative, flexible, reliable;
• Demonstrates a high level of determination to follow actions through to completion.

Location: Moscow

Anticipated start date: 1 November 2010

Work conditions:

• Permanent employment agreement;
• Full time job for 40 hours per week;
• Interesting remuneration package inclusive stimulating bonus schedule;
• Possibilities to grow and evolve with the company;
• The job will involve some travelling.

Procedure:
A psychological assessment will be part of the procedure. Headhunters and Recruitment Agencies do not need to apply.

If you do recognize yourself in the role as Customer Service Engineer working in a very international and open environment you can send your resume and cover letter to jobs@linxtelecom.com, stating “Customer Service Engineer” in the subject line.